Dear Mr Cartwright,
Thank you for your email. I am sorry to hear of the problems you encountered at Novotel Manchester.
Please allow me some time to investigate the situation with the General Manager of the hotel, and I will come back to you as soon as possible.
Regards,
Loretta Hammond
Guest Relations, Accor UK and Ireland
Accor UK & Ireland Hotels
255 Hammersmith Road, London, W6 8SJ, UK
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